Refund Policy

Thank you for shopping with Echovista Solutions. We value your satisfaction and stand behind the quality of our products. If you’re not completely happy with your purchase, we’re here to help make it right.

1. Refund Eligibility

To be eligible for a refund, your item must:

Be unused, unworn, and in the same condition you received it
Be returned in its original packaging with all accessories and tags intact
Be accompanied by proof of purchase (order number or invoice)

You must request a return authorization within 7 days of receiving your order. Requests made after this window may not be eligible for a refund.

We reserve the right to deny any return that does not meet these conditions.

2. Return Process

To initiate a return, please contact our support team at info@echovistasolutions.com with your order number and reason for return.

Once approved, we’ll provide return instructions including the shipping address. Please ensure items are securely packaged to avoid damage during transit.

🔄 Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received.

3. Refund Processing

Once your return is received and inspected, we’ll notify you via email about the status of your refund.

If approved, the refund will be issued to your original method of payment within 5–7 business days
If rejected, we’ll contact you with details explaining the decision

Please note: Your bank or payment provider may require additional time to reflect the credit in your account.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Be sure to include photos of the damaged item and packaging.

We will review your request promptly and offer a replacement, exchange, or full refund at no additional cost.